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Submit a Ticket

Open a support ticket and our engineers will respond within minutes during business hours.

Open Ticket ?
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Call Us

Speak directly with our support team for urgent issues.

Get Phone Number ?
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Email Support

Send an email to our dedicated support address.

support@bintel.com.bd

Frequently Asked Questions

? How do I open a support ticket?

You can use the "Open Ticket" link above, or email us directly. We typically respond within 1 hour during business hours.

? Do you offer 24/7 support?

Yes – our Virtual NOC monitors your infrastructure 24/7/365, and our engineers are on call for emergencies.

? What is the SLA for managed services?

We provide guaranteed Service Level Agreements (SLA) for all managed services – details are available upon request.

? Can I get a remote hands service?

Absolutely. For servers inside data centers in Bangladesh, we coordinate with data center technicians for physical assistance.

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